Please make sure you are adding the discounted item(s) to your cart first, then applying the specific code in checkout.
If you are still experiencing issues, please contact email@example.com and we'll be happy to assist you!
Our shipping schedules are based on Fedex and UPS delivery schedules. For now, we have found both carriers could not offer reliable Saturday or Sunday delivery, resulting in many problems for our customers.
Lastly, Fedex and UPS do not pickup on Sundays, so we cannot ship out orders on Sunday for Monday delivery.
We recommend ordering for Friday delivery and storing our products in your refrigerator or freezer until needed.
Questions Related to Our Products
All of our species are responsibly sourced and here's the breakdown: A5 Japanese Wagyu (Ribeye, New York & Thin Sliced Ribeye): Premium Superfrozen, Farmed, Origin: Kagoshima, Japan. Bluefin Tuna (Akami, Chutoro & Otoro): Fresh, Ranched, Origin: Mexico Calvisius Caviar - Oscietra Classic: Fresh, Farmed, Origin: Caspian Sea, Black Sea and Azov Sea Calvisius Caviar - Siberian: Fresh, Farmed, Origin: fluvial basins of Siberia (from the Ob to the Kolyma rivers) and Lake Baikal Gindara Sablefish (Black Cod): Freshly Frozen, Origin: Kyuquout Sound, British Columbia Halibut: Fresh, Wild, Origin: Baja Mexico Hokkaido Japanese Scallops: Individually Quick Frozen (IQF) Superfrozen, Wild, Origin: Hokkaido, Japan Kampachi (Amberjack) Filet: Freshly Frozen, Farmed, Origin: La Paz, Mexico Kampachi Collars (Kama): Freshly Frozen, Farmed, Origin: La Paz, Mexico Salmon Collars (Atlantic): Freshly Frozen, Farmed, Origin: Canada Ora King Salmon Filet: Fresh, Farmed, Origin: New Zealand Ora King Salmon Collars: Frozen, Farmed, Origin: New Zealand Kabayaki Unagi (Freshwater Eel): Pre-cooked and marinated, Freshly Frozen, Farmed, Origin: China Wild-Caught Uni: Fresh, Wild, Origin: Mexico, Canada or Japan Wild- Caught Blue Shrimp: Freshly Frozen, Wild, Origin: Mexico Blue Shrimp Burgers: Frozen, Wild, Origin: Mexico Regal New Zealand King Salmon: Smoked, Frozen, Origin: New Zealand Swordfish: Freshly Frozen, Wild, Origin: Pacific Coast
All of our products are of the utmost quality, sourced to perfection, can be eaten raw upon arrival, and do not require any additional freezing as there are no "bugs" or parasites in our fish. The only product that requires freezing is the Canadian Atlantic Salmon as it is sushi restaurant standard to freeze all Salmon for raw consumption irregardless of sourcing, but we send our Canadian Atlantic Salmon pre-frozen so it is ready to go upon arrival!
The Ora King Salmon is sent FRESH, not frozen and does not require any additional freezing before raw consumption because King Salmon, specifically from New Zealand, is a rare species resulting from a 1990's sustainable breeding program. Further, the water used at the hatchery sites comes from a natural spring in New Zealand and the fish are later transferred into the pristine waters of Marlborough Sounds for maturation.
Our favorite species for sashimi include:
Fresh Bluefin Tuna: Our specialty cuts make for an amazing sashimi/ sushi experience. Just saku and slice for a melt-in-your-mouth.
Premium Tuna: Comes in one pound portions, ready to saku and slice for sashimi/ sushi.
Hokkaido Japanese Scallops: Clean, sweet, and springy. Just defrost and slice for an effortlessly gourmet experience.
Kampachi: Our favorite white fish makes for a clean and versatile sashimi.
Superfrozen Bluefin Tuna (O-Toro): Defrost, slice, and enjoy a buttery delicacy.
Salmon: Delicious and versatile! Arrives pre-frozen as it is sushi restaurant standard to freeze Salmon for one week prior to raw consumption.
Superfreezing is the process of dramatically freezing at temperatures of -60-70 degrees C, in order to maintain/preserve quality of texture and taste. With any Superfrozen products, you will receive a Superfrozen Handling Instructions sheet, which will tell you exactly how to properly defrost/ store your items.
See refrigerator and freezer storage instructions in each product page.
Just a general rule of thumb-- EAT IT AS FRESH AS YOU CAN and if you know you’re just going to use part of it: section, cut, and freeze the other portion immediately.
DO NOT thaw and refreeze items that arrive frozen.
In the case of Bluefin from Mexican ranches, here in the EPO, (Eastern Pacific Ocean) Bluefin populations are the best we’ve seen in 40-50 years...! 11 years ago it took 12 vessels and 3 months fishing effort to catch the bluefin tonnage quota, and the weight of the tuna ranged from 10-35 kilos. 2017-2020 seasons took 2 vessels approximately 2 WEEKS to catch the quota—of 30-130 kilo Tuna. Clear signs the fishery is robust and sustainable. All of our sources of fresh Tuna are caught or ranched in full compliance of all international and/or domestic fisheries policy set by fishery scientists, and agreed-upon international Tuna species often migrate across the oceans, so that fisheries laws are almost always based on multinational treaties), and domestic fishery laws. Particularly in the case of Bluefin Tuna, their sustainability and repopulation is one of the true success stories in fisheries management. 15 years ago this majestic Tuna species was being overfished worldwide. Scientists, ENGOs, and industry recognized this tragedy, and implemented very strict catch quotas, traceability. The result has allowed the fishery to recover on its own.
Questions related to our Packaging
A break in the vacuum seal does not affect the integrity or food safety of the product since our 10K vacuum seal bags are gas permeable. In fact, years ago, botulism was found in vacuum packed fresh fish. Since then, the FDA has requested all fish that is vacuum bagged is done so with gas permeable plastic. When vacuum-sealed fish becomes anaerobic, the necessary conditions for botulism to form are present.
If you feel that your items have spoiled or did not arrive per your expectations, please take a photo (or video) of your package (inside and outside) and contact firstname.lastname@example.org immediately.