Refund policy

FOOD ITEM POLICY:
If you suspect your fish purchase has a quality issue, please do not eat it and contact us at support@rivieraseafoodclub.com within seven (7) days of the date you received the portions and we may either provide you a full or partial credit or refund of the purchase price for that item, or replace the item at our expense (depending on supply chain restrictions). Due to the perishable nature of the product, we don’t offer returns or exchanges. Please note the nature of seafood products: each species is different and quantity and size of cuts within a given share may vary based on the weight of the species and individual processing. Therefore we are not able to guarantee a specific quantity or individual cut size within a share beyond the general estimation and description which is provided for general guidance purposes only. We may require photographic (or video) documentation of any item with which you are dissatisfied with before we provide you a credit or refund.

 

NON FOOD ITEM POLICY:
If you are dissatisfied with any non-food product you purchased through Riviera Seafood Club, you may return the product within thirty (30) days of the date you received the product by contacting support@rivieraseafoodclub.com and following the shipping instructions we provide. All returned products must be unused and in their original packaging. After we receive your returned product, we will issue a refund for the price paid for the product (less any applicable shipping and handling charges). If you do not comply with the terms of this section, you will be ineligible to receive a refund.